Data Deletion

A merchant can disconnect a connected Facebook Page from inside EcomDrive by opening Settings, then Integrations, then Customer Messaging, and selecting Disconnect for the Facebook Messenger connection.

Disconnecting the Page deactivates the messaging connection, stops EcomDrive from using the stored Page token, and prevents EcomDrive from receiving new messages for that Page through the customer messaging integration.

A merchant business administrator can disconnect Google Ads from inside EcomDrive by opening Settings, then Integrations, then Google Ads, and selecting Disconnect.

Disconnecting disables the Google Ads connection, removes EcomDrive's stored Google OAuth refresh token, deselects synchronized Google Ads accounts, and stops future Google Ads synchronization. Disconnecting does not automatically delete previously synchronized reporting records; merchants can request deletion using the process below.

A user can also review or revoke EcomDrive's access from their Google Account permissions page. Revoking access prevents future authorization but does not replace a verified request to delete data already stored in EcomDrive.

To request data deletion, email [email protected] with your EcomDrive business name and account email. For messaging integrations, include the connected Page or channel name. For Google Ads, include the connected Google account email and Google Ads customer account ID when available. Do not send passwords, OAuth tokens, client secrets, or recovery codes.

• Messaging channel connection records for the requested business asset.
• Stored access tokens or integration credentials for the disconnected channel.
• Customer messaging records associated with the requested business where deletion is legally and operationally permitted.
• Webhook event payloads associated with the requested channel where deletion is legally and operationally permitted.
• Google OAuth connection records and encrypted refresh tokens for the requested business.
• Google Ads customer-account, campaign, ad-group, ad, expense, and daily reporting records associated with the verified request where deletion is legally and operationally permitted.

We aim to complete verified deletion requests within 30 days. Some records may be retained only when required for security, fraud prevention, legal compliance, accounting, dispute resolution, or backup integrity.

We may ask for information needed to verify that the requester is authorized to act for the EcomDrive business account and the connected business asset. This prevents unauthorized deletion of merchant data.