Data Deletion

A merchant can disconnect a connected Facebook Page from inside EcomDrive by opening Settings, then Integrations, then Customer Messaging, and selecting Disconnect for the Facebook Messenger connection.

Disconnecting the Page deactivates the messaging connection, stops EcomDrive from using the stored Page token, and prevents EcomDrive from receiving new messages for that Page through the customer messaging integration.

To request data deletion, email [email protected] with your business name, connected Page name, and EcomDrive account email.

• Messaging channel connection records for the requested business asset.
• Stored access tokens or integration credentials for the disconnected channel.
• Customer messaging records associated with the requested business where deletion is legally and operationally permitted.
• Webhook event payloads associated with the requested channel where deletion is legally and operationally permitted.

We aim to complete verified deletion requests within 30 days. Some records may be retained only when required for security, fraud prevention, legal compliance, accounting, dispute resolution, or backup integrity.

We may ask for information needed to verify that the requester is authorized to act for the EcomDrive business account and the connected business asset. This prevents unauthorized deletion of merchant data.