Privacy Policy

EcomDrive provides ecommerce operations software for merchants, including order management, customer support workflows, and integrations with merchant-authorized business assets.

EcomDrive may process customer messages from Facebook Messenger, Instagram DM, and WhatsApp only after a merchant connects their own business asset. The first customer messaging release supports Facebook Messenger only.

• Merchant account details such as name, email address, business name, and user role.
• Connected business asset details such as selected Facebook Page ID, Page name, and integration status.
• Customer conversation data needed to display and manage support messages, including message text, sender identifiers, timestamps, and message status.
• Operational data such as orders, customer records, fulfillment status, support history, integration logs, and security audit records.

Message data is used only for merchant-authorized ecommerce support workflows, including:

• Displaying customer conversations to authorized merchant users.
• Allowing merchant support agents to reply to customers.
• Linking conversations to order and customer records.
• Maintaining support history for the merchant business.
• Improving the merchant support workflow and reliability of the messaging feature.

• EcomDrive does not sell customer message data.
• EcomDrive does not share customer message data with advertisers.
• EcomDrive does not use customer message data for unrelated marketing.
• EcomDrive does not access Pages, messaging channels, or business assets that the merchant has not selected and authorized.
• EcomDrive does not provide bulk spam, scraping, unauthorized messaging, or auto-DM tools.

Customer messaging data is linked to the merchant business account and is available only to authorized users for that business. Access tokens and integration credentials are stored on EcomDrive servers and are not exposed in the browser.

We retain data for as long as needed to provide the service, meet legal obligations, resolve disputes, maintain security, and support merchant operations. Merchants may disconnect integrations or request deletion as described on our Data Deletion page.

For privacy questions or deletion requests, contact [email protected].