Terms of Service

Ecomdrive is a product owned and operated by Retail BD Dot Com (রিটেইল বিডি ডট কম), Bangladesh. References to EcomDrive in this document refer to this product and its operator.

EcomDrive is provided for ecommerce operations and customer support. Merchants use EcomDrive to manage orders, fulfillment workflows, inventory operations, and customer service conversations connected to their own authorized business assets.

• Merchants are responsible for lawful communication with customers.
• Merchants must connect only business assets they own, manage, or are authorized to use.
• Merchants must keep account access secure and assign permissions only to authorized team members.
• Merchants must comply with all applicable laws, platform rules, and messaging policies.

Merchants must not use EcomDrive for:

• Spam, bulk unsolicited messaging, or unauthorized promotional messaging.
• Scraping, harvesting, or selling customer data.
• Platform abuse, evasion of platform restrictions, or deceptive conduct.
• Accessing Pages, accounts, or customer conversations without proper authorization.
• Sending messages outside platform-permitted support or customer service workflows.

When a merchant connects a third-party platform such as Meta or Google Ads, the merchant remains responsible for following that platform's terms, review requirements, data-handling rules, and applicable policies. Merchants must connect only accounts and business assets they own, manage, or are authorized to use.

TikTok comments and Business Messaging are planned features. Access depends on TikTok approval, account eligibility, regional availability and completion of the integration. The review demo is a simulation and does not grant TikTok access or send real messages.

When available, merchants must authorize only accounts they own or manage and follow TikTok’s permitted use, messaging limits and data requirements. These features do not include TikTok Shop messages. EcomDrive is not represented as endorsed or approved by TikTok.

EcomDrive's current Google Ads integration is a read-only reporting feature. It allows authorized merchants to select Google Ads accounts and view advertising performance, expenses, profitability, and order-attribution reports inside EcomDrive. It does not create, edit, pause, or delete Google Ads campaigns, budgets, ads, or conversions.

EcomDrive may update, suspend, or restrict access to features when needed to protect users, comply with law, maintain platform compliance, prevent abuse, or preserve service reliability.

For questions about these terms, contact [email protected].