Terms of Service

EcomDrive is provided for ecommerce operations and customer support. Merchants use EcomDrive to manage orders, fulfillment workflows, inventory operations, and customer service conversations connected to their own authorized business assets.

• Merchants are responsible for lawful communication with customers.
• Merchants must connect only business assets they own, manage, or are authorized to use.
• Merchants must keep account access secure and assign permissions only to authorized team members.
• Merchants must comply with all applicable laws, platform rules, and messaging policies.

Merchants must not use EcomDrive for:

• Spam, bulk unsolicited messaging, or unauthorized promotional messaging.
• Scraping, harvesting, or selling customer data.
• Platform abuse, evasion of platform restrictions, or deceptive conduct.
• Accessing Pages, accounts, or customer conversations without proper authorization.
• Sending messages outside platform-permitted support or customer service workflows.

When a merchant connects a third-party platform such as Meta, the merchant remains responsible for following that platform's terms, review requirements, data handling rules, and messaging policies.

EcomDrive may update, suspend, or restrict access to features when needed to protect users, comply with law, maintain platform compliance, prevent abuse, or preserve service reliability.

For questions about these terms, contact [email protected].