Comments on your videos
View comments and replies on videos belonging to the account you authorize. Help your team respond to product questions from one place.
TIKTOK × ECOMDRIVE · PLANNED INTEGRATION
Turn customer questions into better conversations.
A shared workspace for your team to read and reply to comments on your own TikTok videos, with Business Messaging planned for private customer support.
Comments and direct messages are not yet available in EcomDrive. Launch depends on TikTok approval and completion of the integration. Existing TikTok advertising reporting is a separate feature.
A business support inbox
The planned messaging integration will let authorized employees receive and reply to customer messages, subject to TikTok’s account eligibility and conversation limits.
Merchant-controlled access
The proposed flow asks the merchant to authorize their own account. Only the permissions needed for the selected support features will be requested.
Designed around your support team
- A merchant authorizes an account they own or manage.
- Employees open the shared comments workspace.
- An employee reviews a customer question and writes a reply.
- The merchant can withdraw access and request deletion.
Availability and data use
Our initial focus is Bangladesh merchants. Business Messaging supports eligible Business Accounts and varies by signup region and approved access. It does not include TikTok Shop messages. This preview makes no claim of TikTok partnership or approval.